"Building partnerships that work" is the mission of The Phillips Group. At the heart of our work is a commitment to customer-oriented management and state-of-the art technical services.

To achieve these goals, The Phillips Group gives special attention to quality, customer service, communication, flexibility, accountability and civic responsibility.

Quality

It is our commitment to provide the highest quality of professional skill and service possible on each project. Our staff members are goal-oriented service providers with over two centuries of combined experience in the application of building codes. The Phillips Group takes a team/public service approach to each job Members of our present team have worked together for many years, and are focused on providing a superior product. Our staff has a commitment to training and continuing education that is unmatched, and continues to enhance their knowledge as the industry evolves and incorporates new ideas and technologies.

Customer Service

Our staff is trained to deliver effective customer service on every project and throughout each transaction. Courteous, skillful interpersonal communication between staff and clients is one of our highest expectations.

Communication

Our staff is trained as to be problem solvers and to find the best solution to any difficulty. Staff stays in close touch with each client so that communication of code updates and code changes can be timely and clear, and an effective working relationship can be maintained.

Flexibility

The Phillips Group seeks to do work in accordance with the policies, procedures and customs of the jurisdiction at all times. When issues arise regarding interpretations of building codes and policies that require innovative solutions, The Phillips Group uses its communication skills and flexibility to seek resolution. How these issues are resolved can determine how successful communication is between staff, consultant and applicant. Our staff is trained in the conflict resolution process, and the degree of flexibility exhibited by our staff helps shape a positive resolution of the processing a timely manner.

Accountability

The staff of the Phillips Group is at the forefront of the industry in providing accurate reviews, inspections, and other services. Our management staff consistently monitors and reviews progress on each project so that we can assist in overcoming obstacles and finding solutions to each problem.

Civic Responsibility

The Phillips Group takes great pride in being a good citizen in each community in which we work. The Phillips Group fosters corporate and individual participation in worthwhile civic and community activities, including those that are building industry related.