Our method in providing outstanding plan review and inspection services is to offer professional, comprehensive, customer-oriented management and state-of-the-art technical services. The following key concepts summarize The Phillips Group’s approach.

Professionalism of The Phillips Group Staff

Our full-time credentialed staff of licensed architects and engineers, building officials, certified plans examiners and certified building officials meets the highest professional standards. The staff is active with a number of professional organizations, including AIA, CALBO (California Building Officials) and SEAONC (Structural Engineers Association of Northern California), CBOAC (County Building Office Association of California), REICBO, NFPA, ICC and IAPMO.

Staff Training

Continuing education and cross-training are a vital component of our organization. Members of our staff have instructed at the college level, and are actively involved with the Education Committees of the Redwood Empire American Institute of Architects (AIA), Redwood Empire International Conference of Building Officials (REICBO) and the North Coast Builders Exchange.

Our technical staff regularly attends applicable seminars and workshops, in addition to our in-house training. Certification of staff in all applicable categories is another method of training. The Phillips Group believes that our commitment to training and continuing education are unmatched. It is our intent to ensure that staff continues to enhance their knowledge as the industry evolves and incorporates new ideas and technologies.

Code Updates and Code Changes

The Phillips Group provides ongoing dissemination of information regarding code changes and policy changes. Communication of code updates and code changes to the professional design community is an important part of maintaining good relationships with our clients, as well as with members of the building industry. Equally important is providing continuing education and communication to the public at large, especially for those who may be engaging in a building or renovation project now or in the future.

Commitment to Customer Service

The Phillips Group is a proven leader in providing effective customer service. Courteous, skillful interpersonal communication between our staff, our clients, permit applicants, and design professionals is one of our great strengths. The competent handling of issues as they arise, successfully dealing with difficult applicants, and the fair and reasonable application of the codes are all major components of effective customer service.

Adherence to Schedules

The Phillips Group has consistently demonstrated the ability to deliver projects on or head of schedule, and on short notice. The Phillips Group consistently meets the performance requirements of our clients, including those hundreds of miles away from our Santa Rosa office.